Frequently asked questions
Short answers about accounts, credits, content, and the API. Policies are linked where they matter.
Accounts & workspaces
- How do I create an account?
- Sign up with an email and password, or with Google or GitHub. Verify your email once, and a personal workspace is created for you automatically.
- What are seats?
- Each plan includes a number of seats (active members) in a workspace. Invite members by email; they share the workspace credit pool.
- Can I delete my account?
- Yes — account deletion with ownership guards is available in Settings. Export your data first; deletion is permanent.
Credits & billing
- How much does one generation cost?
- Every model has a fixed credit cost per generation, published in the catalog and shown before you submit. There are no hidden multipliers.
- Do monthly credits roll over?
- Monthly plan credits reset at the start of each billing period. Pay-as-you-go wallet balances do not expire.
- What payment methods do you accept?
- Card payments are processed through Creem. Crypto payments are being validated and will be offered in supported regions.
- What is the pay-as-you-go $10 minimum?
- Pay-as-you-go is a prepaid wallet. The first deposit (and every later top-up) requires at least $10, enforced on the server before checkout.
Generations & content
- Which generation modes are available?
- Text to image, text to video, text to audio, image to image, image to video, and video to video — see the models page for details.
- What audio formats can I generate?
- Text to audio outputs MP3, WAV, or OGG with optional voice and speech-rate control. Every clip gets a waveform preview in your library.
- Who owns the content I generate?
- You own your outputs, subject to the terms of service and each model’s commercial license. See the AI content and copyright policy.
- Can I cancel or retry a generation?
- Active jobs can be cancelled. Failed, cancelled, or expired jobs can be retried from the history page.
- Why was my prompt rejected?
- Every prompt routed to an image or video model is screened automatically before generation. Prompts that violate our content policy are blocked and never charged. Revise the prompt and try again — see the acceptable-use policy for what is not allowed.
API & developers
- Do I need a plan to use the API?
- API usage draws from the same credit pool as the dashboard, so any plan with credits can call the API. Pay-as-you-go workspaces need the minimum deposit met first.
- How do webhooks work?
- Create a webhook endpoint in the dashboard, subscribe to events, and verify deliveries with the HMAC-SHA256 signature. Retries and delivery history are automatic.
- What happens if the API changes?
- Breaking changes follow a 90-day deprecation policy, published in the changelog.
Still have questions? Contact support — or read the terms of service and privacy policy.